Lead Times/FAQ on shipping

Shipping lead times and info

Last updated 9/30/2022

 

Here’s a brief summary of some commonly asked questions, as well as updates on common products on backorder.

 

Current warehouse average lead time for a new and in-stock order to ship out is 2-5 business days for non pallet orders. 

 

Current orders are processed in first come first serve basis. Orders with strut assembly requires additional time due to the strut assembly process. This time can change from 3-7 days depending on current workload. Please be advised that all these times are guidelines and they can change without notice.

 

What is a backorder? A backorder is an order placed against parts that aren’t in stock, but are on the way. Due to huge demand over the past year and more difficulty getting products shipped from overseas, many people have no choice other than to place a backorder and wait for their products to arrive, as it’s very common for some parts that arrive in a container to be completely sold out when they arrive.

 

Shipping Times – Due to international logistics issues far beyond anyone’s control, many container deliveries have been impacted with huge transit delays. Prior to 2020, it would take about 6 weeks or 45 days to get a container from Australia to the USA. Right now, it takes 3 months (12-13 weeks) for that same container and the cost of shipping has more than tripled due to the demand and shortage of containers and space on ships as well. This is why some parts are taking 4-5 months to come in, accounting for production time and transit time. So if something is not in stock and not on the way yet, it will be at least 3-4 months until it comes in.

International Shipments - Any product shipped outside of the USA is subject to the destination countries Import Duties/Taxes. Import Duties/Taxes vary from country to country, and also vary deppending on the value and items included in the shipment. These Import Duties/Taxes are not covered by Dobinsons USA or any quoted shipping, Import Duties/Taxes are a separate transaction.

 

If an item is out of stock or not available on the website please contact us at Orders@dobinsonsusa.com

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